Terms of Use

Cancellation policy As guarantee, credit card details will be kindly requested upon confirmation.

Reservations from April to June: The guest can cancel free of charge until 3 days before arrival.

Reservations from July to September: The guest can cancel free of charge until 7 days before arrival.

Reservations from October to March: The guest can cancel free of charge until 3 days before arrival.

Please note: for multiple reservations or long stays different policies may apply. The guest will be charged the total price of the reservation if they cancel after the deadline or in case of no-show.

Deposit policy No prepayment is needed. Different deposit and cancellation policies may apply for multiple bookings and long-stay bookings.

Damage deposit Guests are not required to pay a damage deposit.

Payment policy Payment is required at the time of check-in for the entire stay.

Taxes and fees VAT of 10% is included in the price. City tax of € 2 per person, per night is not included.

ID and credit card requested at check-in Guests are required to show a photo identification and credit card upon check-in. Credit cards accepted: American Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro

Check-in and Check-out times Check-in and check-out are available 24 hours 7/7 at the concierge desk of Sheraton Lake Como. Please inform us in advance of your expected arrival time. You can contact the property directly with the contact details provided in your confirmation.

PLEASE NOTE: from October 2022 to April 2023 hotel facilities (i.e. swimming pool, private park) will remain closed.

PLEASE NOTE: from November 2022 to December 2022 included: check-in from 3 to 6 PM and check-out at noon.

CIR number: CIR: 013075-ALB-00016