Casabianca Lake Como Privacy Policy
INFORMATION ON THE PROCESSING OF PERSONAL DATA of the users visiting the websites of Casabianca Lake Como
This page contains a description of the policies for managing the website in regard to processing the personal data of the users who visit the site and their privacy. This information is provided pursuant to article 13 of GDPR 679/2016 – Laws concerning the Protection of Personal Data and the individuals who interact with the web services of Casabianca Lake Como, which is accessible by telematics means through the following web address: https://www. casabiancalakecomo.com, which corresponds to the home page of the official website of Casabianca Lake Como at Via Benedetto Antelami, 8 - 22100 Como (Italy). This informative note is provided only for the aforementioned website and not for other websites eventually accessed by the user through links.
CIR NUMBER:
013075-ALB-00016
THE “CONTROLLER”
Following access to this website, data pertaining to persons that are identified or identifiable may be processed. The “Data Controller” of the personal data collected following a visit to our website or any other data used for providing our services is Grand Hotel di Como Srl, Viale Masia, 34 - 22100 Como.
PLACE WHERE DATA IS PROCESSED
Data processing pertaining to the web services of this website [(physically hosted by Smoobu ("https://www.smoobu.com/") with servers in Germany] is carried out at the aforementioned headquarters and said data is processed only by the technical personnel in charge of processing of the Data Processing Office, or by eventual persons in charge of processing who are entrusted to process occasional maintenance operations. The personal data obtained from the users who submit hotel reservation requests or through informative material (informative notes, newsletters, registration, etc) is used only to carry out the services or assistance requested and is not transmitted to third parties, except in the following possible cases:
• Persons, companies or professional offices who lend assistance and consulting services to Grand Hotel di Como Srl, Casabianca Lake Como concerning accounting, administrative, legal, financial and tax matters;
• Subjects who are authorized to have access to the data by law or through requests by the authorities;
CATEGORIES OF PROCESSED DATA
Navigational data
The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols. Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties. This data category includes IP addresses, and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user's operating system and computer environment. These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.
Data voluntarily provided by the user
Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender's address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s). Data will be retained only for registration request to send the newsletters or special offers, and will not be disclosed to anyone. The personal information regarding the individual who visited the website is not collected or used. The visitors remain anonymous. The only exception to this rule concerns the information for personal identification needed to fulfill the contractual obligations of reservations on behalf of the user.
Reservations
In the event of reservations made through the website, the user must provide his name, address, telephone number and information regarding the payment manners and credit card used. Grand Hotel di Como Srl will use said information only to process the reservations and to send specific information, which is relevant to the confirmation of said, such as a receipt, the reservation code and the conditions. The information provided will not be used for marketing purposes and will not be sold, transmitted, given by contract or sent to third parties an any way. In any event, the administrator of the website guarantees the use of scrupulous procedures in order to protect the navigational data and the use of particular precautions to protect the data pertaining to the credit card, which is provided during on-line reservations.
PERIOD FOR DATA RETENTION - CRITERIA USED
According to the provisions set forth in art. 5 par. 1 lett. e) of the Regulation (EU) 2016/679, collected personal data shall be kept in a form which permits identification of data subjects for a period not exceeding the purposes for which the personal data were collected and subsequently processed. Data retention periods depend on the purposes of the processing:
• purposes related to technical navigation data for the correct functioning of the website: retention only for the related session, after which the data are deleted;
• purpose of reply to info request/services supply request (up to 12 months for contact requests; 10 years for administrative / accounting / financial documentation relating to the provision of a service);
• purpose of administrative / accounting / financial management: 10 years as as required by law for the conservation of administrative / accounting / financial documentation.
COOKIES TECHNOLOGIES
In this website we are applied cookies technologies for different purposes, including computer technology authentication or to monitor sessions, and to store specific technical information regarding the users that access the server of Smoobu, the website maintenance and hotel booking service provider.
Description of the cookie mechanisms adopted:
• Cookie implanted in the user/contracting party's terminal directly (that will not be used for other purposes) such as session cookies used for on-line booking on the website, authentication or customisation cookie (for example, the choice of the browsing language); these cookies remain active only for the duration of the session.
• Cookie used to statistically analyse accesses/site visits (the so-called "analytic" cookie) that are used for statistical purposes, profiling or marketing, and to collect aggregate information with the possibility of tracing back to the identification of the individual user personal computer. In these cases, since current legislation requires that, when using analytic cookie, the user is given clear and adequate instructions to easily oppose implementation of such (including any mechanisms to make the cookies anonymous), we give instructions on how to disabled installed cookies below. The duration of analytic technical cookie is averagely of 30 minutes.
How to modify settings on the cookies
Most browsers allow to clear cookies from your computer hard drive, block acceptance of cookies or receive a warning before a cookie is stored. Therefore, to remove cookies we encourage you to follow the instructions on the pages of the various browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=it
Fire fox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Internet Explorer:http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9
Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT
“Third-party” cookies
Third-party cookies are code parts set by a website different than the website you are currently browsing. This involves the transmission of cookies from third parties. Management of information collected from “third parties” is governed by the relative information notices to which we ask you to refer. Third-party cookies are code parts set by a website different than the website you are currently browsing. This involves the transmission of cookies from third parties. In this website is carried out the google analytics technology for statistical monitoring of the website visits. This technology uses a tracking code that sets third party cookies and JavaScript files lingering on each visitor's computer. In addition to transmitting information to a Google or other server, these cookies store information such as whether the visitor has been to the site before (new or returning visitor), the timestamp of the current visit, and the referrer site or campaign that directed the visitor to the page. Visitors in any case can turn off the advertising features of Google Analytics on this site by installing the Add-off for your browser downloadable from this LINK.
More google analytics privacy policies available on http://www.google.com/policies/technologies/ads/
List of used cookies
For greater transparency and for convenience, we provide the information on the types of cookies used by third party service providers, purposes, retention period and the third parties who retain and access the information on our websites:
Cookie Name Data Sent to Type Purpose Category Expiry Provider _ga Germany HTTP Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Statistics 2 Years casabiancalakecomo.com _ga_# Germany HTTP Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Statistics 2 Years casabiancalakecomo.com
TRANSFERS OF PERSONAL DATA TO THIRD COUNTRIES
Personal data is not transferred to non-EU third countries, in compliance with the provisions of Chapter V of the GDPR 679/2016.
OPTIONAL DATA PROVISION
Subject to the specifications made with regard to navigation data, users are free to provide the personal data listed in the request forms of Casabianca Lake Como or referred to in contacting the hotel in order to request delivery of information materials and other communications. Failure to provide such data may entail the failure to be provided with the items requested.
PROCESSING ARRANGEMENTS
Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected. Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorisation. There is no provision for an automated decision-making process for the processing of personal data.
DATA SUBJECTS' RIGHTS
The data Controller is Grand Hotel di Como Srl, Casabianca Lake Como. The Data Protection Coordinator is Mr. Massimo Bruno. You may contact them at any time to exercise your rights as provided for in Chapter III GDPR 679/2016, in particular, the right to obtain confirmation as to whether or not personal data concerning you exist and the logic applied to the processing, the right to ask for their integration, the right to object to their processing on legitimate ground, and the right to request rectification, updating, erasure (right to be forgotten) or blocking of data that have been processed unlawfully, the right to obtain a copy of the personal data being processed as well as the right to data portability, also by sending a written request to the following e-mail address: reservations@casabiancalakecomo.com.
RIGHT TO LODGE A COMPLAINT
If a data subject considers that the processing of personal data relating to him or her infringes the Regulation, he or she has the right to lodge a complaint with the Garante pursuant to Article 77 of the Regulation, or else to bring a judicial proceeding pursuant to Article 79 of the Regulation.
